PMP® Certified — Cleveland, OH
Joshua Stoessner
IT & Project Manager · Product Management · Digital Strategy
I run technology and digital programs end to end — scope through launch — across private aviation, nonprofit, and media organizations. Fifteen-plus years turning ambiguous requirements into governed, repeatable delivery.
176%
Pageview increase
$350K+
Vendor portfolio
$20M+
Revenue enabled
15+ yrs
Technology delivery
01
Experience
IT & Project Manager
2021 — Present
- Delivered a full website redesign driving a 176% pageview increase, 196% visitor growth, and a 9.32% profit lift — owning scope, vendor relationships, and cross-functional execution end to end.
- Grew organic search impressions 23% YoY and improved sitewide ranking position 40.94% through technical SEO audits, keyword strategy, and content architecture.
- Redesigned a custom CRM and quoting system serving the full sales and operations team.
- Managed a $350K+ vendor portfolio across multiple technology contracts, driving on-time delivery and SLA performance while renegotiating terms for cost accountability.
- Built an AI/LLM search optimization program, implementing structured data and AEO content architecture to build visibility in emerging answer-engine surfaces.
Project Manager, Information Technology
2020 — 2021
- Led two major technology programs at a national nonprofit — a full website redesign and a phone system migration — delivering both on time and within scope for an organization handling thousands of consumer cases annually.
- Produced executive-ready project plans: scoped charters, milestone schedules, risk registers, and stakeholder communications, keeping leadership aligned through delivery.
Product Manager / Ad Operations / Operations Support
2017 — 2020
- Managed product lifecycle for digital advertising and accreditation platforms serving a national consumer protection nonprofit, driving feature prioritization across engineering, sales, and operations.
Director, Client Services
2006 — 2017
- Promoted multiple times over 11 years to Director, Client Services; built the Professional Services group from scratch, converting informal client requests into a governed, billable practice that contributed to 47% revenue growth and market share expansion from 20% to 45%.
- Standardized professional services delivery processes and documentation practices, converting ad hoc client requests into a repeatable practice.
- Led onboarding and rebranding of 100+ client sites generating over $20M in revenue; managed a personal roster of 65 broadcast clients; led migration of 300+ clients to Google DFP Premium.
Production Manager, Media
2004 — 2006
- Managed digital content production and publication for the team's official website and print materials on weekly game-day cycles under strict editorial deadlines.
02
Core Competencies
Project Delivery
Program ManagementAgileWaterfall
Risk ManagementQuality AssurancePMI
Technology
CRM DevelopmentWebsite Architecture
IT OperationsMarketing TechnologyContent Migration
Leadership
Cross-Functional TeamsVendor Management
Stakeholder CommunicationExecutive Alignment
Digital & Product
SEOAEO / LLM OptimizationStructured Data
Product LifecycleContent Strategy
03
Education & Certifications
Project Management Professional (PMP®)
Project Management Institute
Bachelor of Arts
Cleveland State University