Joshua Stoessner

Role scope

• Lead the full lifecycle of software development, AI platform, technology implementation, and digital transformation projects from initiation through deployment, stabilization, and project closure.
• Partner with Software Engineering, Product Management, Infrastructure, Security, Data Engineering, and business stakeholders to define project objectives, requirements, delivery strategies, and success criteria.
• Coordinate activities related to software development programs, enterprise AI platform capabilities, system integrations, automation initiatives, and technology implementations.
• Support software delivery methodologies including Agile, Scrum, Kanban, Waterfall, or hybrid project management frameworks.
• Facilitate collaboration between technical and non-technical stakeholders to ensure alignment of business requirements, project priorities, and delivery objectives.
• Drive user acceptance testing, deployment readiness activities, implementation planning, and adoption efforts associated with software solutions.
• Monitor software project timelines, dependencies, risks, resources, and deliverables while communicating progress and implementation risks to stakeholders and leadership.
• Identify opportunities to improve operational efficiency through automation, technology-enabled solutions, and process improvements.

• Delivered a full website redesign driving a 176% pageview increase, 196% visitor growth, and a 9.32% profit lift — owning scope, vendor relationships, and cross-functional execution end to end.
• Grew organic search impressions 23% YoY and improved sitewide ranking position 40.94% through technical SEO audits, keyword strategy, and content architecture.
• Redesigned a custom CRM and quoting system serving the full sales and operations team.
• Managed a $350K+ vendor portfolio across multiple technology contracts, tracked via Jira, driving on-time delivery and SLA performance while renegotiating terms for cost accountability.
• Built an AI/LLM search optimization program, implementing structured data schemas, AEO content architecture, and AI Overviews targeting to build visibility in emerging answer-engine surfaces.

• Led two major technology programs at a national nonprofit — a full website redesign and a phone system migration — managing cross-functional teams and delivering both on time and within scope for an organization handling thousands of consumer cases annually.
• Produced executive-ready project plans: scoped charters, milestone schedules, risk registers, and stakeholder communications, keeping leadership aligned through delivery.

• Managed product lifecycle for a digital ad server transition across 97 member BBBs and a business profile redesign affecting 300,000+ accredited businesses on the national accreditation platform, driving feature prioritization across engineering, sales, and operations.

• Promoted multiple times over 11 years to Director, Client Services; built the Professional Services group from scratch, converting informal client requests into a billable practice that contributed to 47% revenue growth and market share expansion from 20% to 45%.
• Managed a team of 5-7, spanning account managers and website JavaScript developers, owning scope, deadlines, and technical trade-off decisions across a 100+ client migration program, and participating in performance reviews.
• Standardized professional services delivery processes and documentation practices, converting ad hoc client requests into a governed, repeatable practice that scaled to $20M+ in revenue.
• Led onboarding and rebranding of 100+ client sites generating over $20M in revenue; managed a personal roster of 65 broadcast clients; and spearheaded migration of 300+ clients to Google DFP Premium, owning project plans, SOWs, and cross-functional execution throughout.

• Managed digital content production and publication for the team's official website and print materials on weekly game-day cycles under strict editorial deadlines.